We do not offer returns/exchanges for any item(s) based on a change of mind nor do we offer a refund for any reason. Whilst all our products are thoroughly inspected prior to shipment, mistakes can still occur and faults can get overlooked. Hence, if you believe you have received a faulty item(s), please contact us within 7 days of receiving your item(s) and we will replace your faulty item(s) free of cost. The replacement will only be for an identical item(s). If the replacement item(s) is out of stock, we will offer you the choice of an alternative full priced item(s) of equivalent value or store credit.
Please note, that to be eligible for a replacement, the faulty item(s) must be sent to us in the original, unused, unworn, undamaged and unmounted condition along with all original packaging. Damage occurring due to general wear and tear is not covered under our policy and does not qualify for an exchange or return. Shipping of the faulty item(s) back to Artem Straps is the responsibility of the customer. We recommend packaging your return item(s) carefully and shipping via a trackable service as we will not assume responsibility in the event that return packages are lost, stolen or damaged.
Exchanges are a lengthy process which involve a review of the faulty item, hence, please allow for 10-15 business days for us to process the return/exchange. During our investigation upon receiving the faulty item(s), we reserve the right to stipulate what can be deemed as a manufacturing fault (i.e. faulty item) and what is simply an acceptable variation within manufacturing tolerances. If the item(s) are deemed to be within an acceptable variation which does not negatively affect the item(s) form or function, then a return/exchange will not be granted. In such a case, the item(s) will be returned to the customer at the customer’s expense.
Artem Straps also reserves the right to deny a return/exchange if the item(s) does not meet the criteria outlined above. To initiate a return/exchange, please use our contact us page and we will be able to assist you. Please select “returns/exchange” in the drop down list of the contact us page to ensure your inquiry is processed swiftly.