Shipping Policy
Our aim is to deliver your order as quickly as possible. Orders are processed from our facility in Adelaide, Australia within three business days after order confirmation. Estimated transit times outlined below commence once your order has been processed and dispatched from our facility.
You will receive tracking information via email once your order is en route. Should tracking details not appear immediately, rest assured, as updates may take a moment to become visible. Please be mindful that the delivery times provided on our site are estimates only. Actual delivery durations may vary due to factors such as location, weather, holidays, customs processes, and other external influences.
Refer to the details below for local and international shipping rates and transit times.
Local Orders Within Australia
Local orders with an Australian shipping address will be shipped via Australia Post Express with an estimated transit time of 2-5 business days. Shipping fees are outlined below:
• Orders under US$75 incur a US$7 flat rate shipping fee
• Orders above US$75 get free shipping Australia wide
Note: For Australian based customers, GST will be applied at checkout.
International Orders
For most international destinations, we are able to provide both Standard and Express shipping. Our Standard shipping option is the most economical but has an estimated transit time of at least 14-27 business days (not calendar days). With this shipping option, DHL hands over the parcel to the local postal organisation (i.e. USPS in USA, etc.) once it reaches the destination country, which can result in further processing times and delays. These processing times are out of our control, so please select Express shipping if you need your order swiftly.
Our Express shipping option is significantly faster, although costs more. We try and subsidise this cost as much as possible based on your order value.
Note: We currently do not ship to APO or FPO addresses.
For detailed rates and transit times, enter your location below:
| Service | Transit Time | Order Value | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Less than $75 | $75 - $124.99 | $125 - $174.99 | $175 - $199.99 | $200+ | Less than $125 | $125 - $174.99 | $175 - $199.99 | $200+ | Less than $300 | $300+ | |||||||||||||||
| Express | $19 | $15 | $11 | $7 | Free | $32 | $27 | $24 | Free | $63 | Free | We are currently shipping to this destination. | Enter your destination... | ||||||||||||
| Standard | $7 | Free | Not available | Not available | |||||||||||||||||||||
| Service | Express | Standard | |||||
|---|---|---|---|---|---|---|---|
| Transit Time | We are currently shipping to this destination. | Enter your destination... | |||||
| Order Value | Less than $75 | $19 | $7 | ||||
| $75 - $124.99 | $15 | Free | |||||
| $125 - $174.99 | $11 | ||||||
| $175 - $199.99 | $7 | ||||||
| $200+ | Free | ||||||
| Less than $125 | $32 | Not available | |||||
| $125 - $174.99 | $27 | ||||||
| $175 - $199.99 | $24 | ||||||
| $200+ | Free | ||||||
| Less than $300 | $63 | Not available | |||||
| $300+ | Free | ||||||
International orders may incur duties, handling fees and import taxes which are determined by your local customs authority and the shipping carrier. We do not accept responsibility for the payment of any such fees incurred, for customs inspections not passing, or for delays in transit due to processing through customs. Any duties/taxes/handling or other fees are determined and collected by your country’s government and/or shipping carrier, and you may be asked to pay the applicable amount at the time your shipment is released to you. We have no control over the fees payable and we will not be able to declare a false value on the parcel to bypass applicable fees as this is illegal.