Our aim is to deliver your order as quickly as possible. Orders are processed from our facility in Adelaide, Australia within three business days after order confirmation. Estimated transit times outlined below commence once your order has been processed and dispatched from our facility.
You will receive tracking information via email once your order is en route. Should tracking details not appear immediately, rest assured, as updates may take a moment to become visible. Please be mindful that the delivery times provided on our site are estimates only. Actual delivery durations may vary due to factors such as location, weather, holidays, customs processes, and other external influences.

Refer to the details below for local and international shipping rates and transit times.

Local Orders Within Australia

Local orders with an Australian shipping address will be shipped via Australia Post Express with an estimated transit time of 2-5 business days. Shipping fees are outlined below:

• Orders under US$75 incur a US$7 flat rate shipping fee

• Orders above US$75 get free shipping Australia wide

Note: For Australian based customers, GST will be applied at checkout.

International Orders

For most international destinations, we are able to provide both Standard and Express shipping. Our Standard shipping option is the most economical but has an estimated transit time of at least 14-27 business days (not calendar days). With this shipping option, DHL hands over the parcel to the local postal organisation (i.e. USPS in USA, etc.) once it reaches the destination country, which can result in further processing times and delays. These processing times are out of our control, so please select Express shipping if you need your order swiftly.

Our Express shipping option is significantly faster, although costs more. We try and subsidise this cost as much as possible based on your order value.

Note: We currently do not ship to APO or FPO addresses.

For detailed rates and transit times, enter your location below:

International orders may incur duties, handling fees and import taxes which are determined by your local customs authority and the shipping carrier. We do not accept responsibility for the payment of any such fees incurred, for customs inspections not passing, or for delays in transit due to processing through customs. Any duties/taxes/handling or other fees are determined and collected by your country’s government and/or shipping carrier, and you may be asked to pay the applicable amount at the time your shipment is released to you. We have no control over the fees payable and we will not be able to declare a false value on the parcel to bypass applicable fees as this is illegal.

Faulty Items

Whilst all our products are thoroughly inspected prior to shipment, mistakes can still occur and faults can get overlooked. Hence, if you believe you have received a faulty or damaged item(s), please contact us within 7 days of receiving your item(s) and we will replace your faulty/damaged item(s) free of charge, and we will also cover any customs fees/taxes (incurred during the shipment of the replacement item(s) only). The replacement will only be for an identical item(s). If the replacement item(s) is out of stock, we will offer you the choice of an alternative full priced item(s) of equivalent value or refund.

Please note, that to be eligible for a replacement, you will need to contact us through our Contact Us page describing the issue, along with providing photographic evidence. Please select “faulty/damaged item(s)” in the drop down list of the contact us page to ensure your inquiry is processed swiftly. We will promptly assess the claim and send out the replacement item(s) without you needing to send us the faulty/damaged item(s) back. If we require the faulty item(s) to be sent back to us, we will cover the return shipping charges.

Returns & Exchanges

If you would like to return or exchange an item(s), please use our Contact Us page and we will be able to assist you. Please select “returns/exchange” in the drop-down list of the contact us page to ensure your inquiry is processed swiftly.

The following countries qualify for FREE return/exchange shipping (i.e. we pay for your return shipping):
•⁠ ⁠USA
•⁠  ⁠Australia

To be eligible for a return or exchange, you must contact us within 30 days of receiving your item(s). The 30-day period will commence once the tracking updates indicate the parcel has been delivered. No returns or exchanges will be provided after this period has lapsed. Once your request for a return or exchange has been approved, the item(s) which you wish to return, or exchange must be sent back to us in the original and undamaged condition. You will be advised of approval (or rejection) for the return/exchange via email. This email will also contain the address to which the item(s) has to be sent for your return/exchange to be processed. The item(s) needs to be dispatched to the provided address within 14 days of receiving the approval email and the tracking number and carrier needs to be advised to us. Failure to comply may result in the return/exchange request being denied. For those customers who qualify for free returns/exchanges, we will provide you the return label. All other customers will need to organise return shipping of their item(s) back to our facility in Adelaide, Australia. We recommend packaging your return item(s) carefully and shipping via a trackable service as we will not assume responsibility in the event that return packages are lost, stolen or damaged. Exchanges are a lengthy process which involve a review of the item(s), hence, please allow for 3-5 business days for us to process the return/exchange after we have received the item(s).

The original shipping charges incurred at the time of purchase or any customs fees are non-refundable. All refunds will be processed using the same method as the original payment and a confirmation email will be sent once a refund has been issued.

In the case of an exchange, a flat fee of US$7 will be charged for shipping (via standard shipping) the exchanged item(s) back to you. An invoice for the payment of any fees will be sent to the email which was used to initiate the exchange. Either PayPal or Bank Transfer can be used for the payment of the fees. If you would like to request express shipping of the exchanged item(s) back to you, the flat fee of US$7 stated above will be adjusted and provided in the invoice. Items will only be exchanged for like-for-like item(s) or item(s) of identical value. If you would like to exchange your item(s) for an item(s) of greater value, the price difference will be payable along with the fees mentioned above. If you would like to exchange your item(s) for an item(s) of lesser value, the price difference will be credited to you and will be reflected in the invoice. Exchanged item(s) will only be dispatched from our facility once all payments for invoices have been received in full.

 Artem Straps reserves the right to deny a return or exchange if the item(s) does not meet the criteria outlined above.

Artem Straps offers a two-year warranty from the date of order placement, extended by an additional month to accommodate any shipping delays. This warranty covers all manufacturing defects but excludes accidental damage, mishandling, and general wear and tear. To initiate a warranty claim, visit our Contact Us page and provide your order number along with a photo of the issue. Our customer service team will review your claim and guide you through the process.