Yes. Your order is eligible for one free exchange when requested within 30 days of delivery. The item must be returned in new, unused condition with its original packaging and tags, and we will cover the return shipping and processing costs. Refer to our Returns and Exchange Policy for further details.

Yes. You may request a return for a refund within 30 days of delivery, provided the item is new, unused and returned with its original packaging and tags. Return shipping fees apply and vary depending on your location. Refer to our Returns and Exchange Policy for further details.

Refunds are issued in the same currency and to the original payment method used for the order. You will receive a confirmation email once your refund has been processed.

Refunds cover the original purchase price. Any import fees, taxes, or duties are covered by us under our duties promise, so there’s nothing for you to lose there.

If your order hasn't yet been dispatched, we can accommodate cancellations or changes. Please contact our customer service team immediately via our Contact Us page to request any modifications. If your order has already been dispatched, we're unable to cancel or change it. In this case, you can opt for an exchange or return within 30 days of receipt, in line with our Returns & Exchange Policy.

Items marked as Final Sale are heavily discounted and not eligible for return, exchange, or cancellation once purchased. All sales are considered final unless the product arrives faulty. We use Final Sale for selected pieces such as clearance items or discontinued variations, which is why they're offered at a sharper price.

No returns or exchanges: Once an order is placed on a Final Sale item, it can't be returned, exchanged, or refunded unless there's a manufacturing fault. Choose carefully.

Check your sizing: As sizing changes won't be possible after purchase, make sure you select the correct fit. If unsure, refer to the Size Guide or reach out before placing your order.

Please refer to our Shipping Policy  for more information.

Orders ship fully tracked from our facility in Australia — and we cover all import fees, taxes, and duties, so the price at checkout is all you’ll ever pay. See our Shipping Policy for delivery times to your country.

In some regions, standard shipping is impractical due to significant delays. Therefore, we offer only express shipping for these areas. We continuously evaluate shipping times and may reintroduce standard shipping if conditions improve.

We aim to ship globally, but some regions experience severe delays and high risks of damage or loss. Therefore, we currently cannot ship to these areas.

No — we cover all import fees, taxes, and duties. If you’re ever asked to pay an import charge, don’t pay it: contact us with your order number and we’ll settle it directly so your parcel is released. Already paid? Send us the receipt and we’ll reimburse you in full.”

You will receive a confirmation email once your order has been shipped. This email will contain the tracking number which can be used to track your shipment.

Other than general shipping delays, there are a few scenarios which could have occurred resulting in you not receiving your order on time. Before proceeding with any inquiries related to delayed or unreceived orders, we would advise double checking the delivery address to ensure you entered it correctly.

Marked as delivered but not received – A parcel could be marked as delivered but you may not have received it due to a few reasons. These include it being left in your mailbox, in a safe place on your property, handed to another person in your household, handed to your neighbour. Please check all those points. If you are still unable to locate the parcel, please contact our customer service team via our Contact Us page.

If the parcel is officially declared to be lost, we will ship out a replacement via express shipping (no additional cost to you).

No — we cover all import fees, taxes, and duties. If you’re ever asked to pay an import charge, don’t pay it: contact us with your order number and we’ll settle it directly so your parcel is released. Already paid? Send us the receipt and we’ll reimburse you in full.”

We accept a variety of payment methods including credit cards (Visa/Mastercard/American Express), debit cards, PayPal, GooglePay and ApplePay.

There are a few possible causes for issues when making payment. The first step is to ensure you have entered the correct payment details. If the problem persists, you can try using a different device or browser. The next possible solution is to try an alternative payment method, using PayPal can often resolve the issue. If none of the above solutions work, please contact our customer service team via our Contact Us page.

You will receive a confirmation email once your order has been received. Please check all spam and junk mail folders of your email inboxes to ensure it has not been filtered out. If you made an account before completing your order, then you can log into your account to check your order status. However, you will not be able to do this if you checked out as guest. If you believe you have made a payment but have not received a confirmation email, and you are not able to check your order status by logging into your account, please contact our customer service team via our Contact Us page.

If your order hasn't yet been dispatched, we can accommodate cancellations or changes. Please contact our customer service team immediately via our Contact Us page to request any modifications. If your order has already been dispatched, we're unable to cancel or change it In this case, you can opt for an exchange or return within 30 days of receipt, in line with our Returns & Exchange Policy.

To choose the right strap, you'll need to know your watch's lug width and the strap length that best suits your wrist. Our Watch Strap Basics guide explains everything you need to know, including sizing, fit and installation. If you'd prefer a hand, simply Contact Us and we'll be happy to help you choose the right strap.

Absolutely! With numerous options to choose from, finding the perfect strap for your watch can seem overwhelming. Our friendly customer service team is here to help you make the best choice. For assistance, please contact us through our Contact Us page, and we'll be delighted to guide you in selecting a strap that enhances the look of your watch.

Classic and Loop-less™ describe the strap configuration. Classic straps use a traditional tang buckle and keeper loops, while Loop-less™ straps use a single fold deployant clasp for a cleaner profile and faster fastening. HydroFlex™ describes our FKM rubber material and is available in both Classic and Loop-less™ configurations. Read our Classic vs Loop-less™ guide for a full comparison.

The initial firmness of the Classic strap typically lessens within about a day of wear. Some stiffness is essential for ensuring durability, stability, and a premium feel. If the strap feels overly stiff, it might be too long for your wrist. Avoid using heat or hot water to soften the strap, as this can cause damage. Instead, repeatedly flex the strap in your hands for a couple of minutes, including the padded areas, and wrap it around a watch pillow or cushioned object to simulate a wrist. This method should help ease the stiffness without compromising the strap’s integrity.

Our Nylon and HydroFlex™ straps are vegan friendly. Our Standard (both Classic and Loop-less™) sailcloth straps contain a leather underside that’s covered by a layer of natural rubber, while our Barenia® leather straps are made from full grain calfskin and are not vegan.

The short answer is no.

In fact, most premium sailcloth watch straps are not made from “genuine” sailcloth. Instead, they use specially selected materials with an embossed sailcloth texture that delivers the distinctive look of sailcloth while providing the comfort, flexibility and durability expected from a premium watch strap.

What is sailcloth?

Sailcloth is the material used to make the sails of boats and ships. Its purpose is to capture wind and convert it into forward motion.

Because sails are constantly exposed to strong winds, salt water and UV radiation, sailcloth is engineered for strength, stability and weather resistance rather than comfort.

What is sailcloth made from?

Historically, sailcloth was woven from natural fibres such as flax, hemp and cotton. Today, it is commonly made from advanced synthetic materials including polyester, nylon, Kevlar® and carbon fibre laminates.

"Sailcloth" is not a single material. It is simply the term used to describe materials designed for manufacturing sails.

Why isn't genuine sailcloth used for watch straps? 

While genuine sailcloth is incredibly durable, it isn't ideal for something worn directly against your skin every day. It tends to be coarse, stiff and lacks the refined feel expected from a premium watch strap.

For that reason, most high quality sailcloth watch straps are made from specially developed materials with an embossed sailcloth texture instead.

What about Artem sailcloth straps?

Neither our Standard nor HydroFlex™ straps are made from “genuine” sailcloth, and that is entirely intentional.

Instead, our Standard straps feature a premium synthetic sailcloth textured upper bonded to a leather lining (with a layer of natural rubber on the underside) for a refined look and comfortable feel. Our HydroFlex™ straps use a premium FKM rubber construction with a moulded sailcloth texture, combining the distinctive appearance of sailcloth with outstanding comfort, flexibility and complete water resistance.

This approach allows both collections to capture the aesthetic of sailcloth while delivering a level of comfort, durability and everyday performance.

We may offer discounts and promotions from time to time. All discount codes and promotions will be communicated either directly via our website, our email newsletter, or other official communication channels only.

We take care to communicate any future offers directly through our official channels, including our website, official social media accounts, and direct correspondence to our customers. Please be aware that we have no control over third-party content online. If you have not received a code from these official sources, it is likely unauthorized.

If you have any questions, you can reach out to our friendly customer service team via our Contact Us page.