Frequently Asked Questions

Every Artem strap is covered by a two year warranty. The warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modifications.

Our warranty covers cracking or splitting of the material, peeling or delamination, stitch failure or unravelling, and defects in hardware such as buckles and keepers. All claims are subject to assessment.

Submit a claim through our Contact Us page with your order number and clear photos of the issue. We will assess your claim and send a free replacement if it is approved.

Please send us a query through our Contact Us page with your order number and clear photos of the fault. Once confirmed, we will arrange a replacement at no cost. If the original item is unavailable, we will offer a suitable alternative, store credit or a full refund. If the item needs to be returned, we will arrange and cover the return shipping along with any applicable import duties or taxes.

Please send us a query through our Contact Us page with your order number, details of the issue, and photos of the items received. Once verified, we will send the correct or missing item at no cost and cover the associated shipping charges along with any applicable import duties or taxes.

Our two-year warranty addresses manufacturing defects such as broken, cracked, or delaminated straps. Accidental damage, mishandling, and general wear and tear are not covered. For warranty claims, please reach out to our customer service team through our Contact Us page.

Yes. Your order is eligible for one free exchange when requested within 30 days of delivery. The item must be returned in new, unused condition with its original packaging and tags, and we will cover the return shipping and processing costs. Refer to our Returns and Exchange Policy for further details.

Yes. You may request a return for a refund within 30 days of delivery, provided the item is new, unused and returned with its original packaging and tags. Return shipping fees apply and vary depending on your location. Refer to our Returns and Exchange Policy for further details.

Refunds are issued in the same currency and to the original payment method used for the order. You will receive a confirmation email once your refund has been processed.

Refunds cover the original purchase price. Customs charges collected by your government on delivery are outside our control and can’t be refunded.

If your order hasn't yet been dispatched, we can accommodate cancellations or changes. Please contact our customer service team immediately via our Contact Us page to request any modifications. If your order has already been dispatched, we're unable to cancel or change it. In this case, you can opt for an exchange or return within 30 days of receipt, in line with our Returns & Exchange Policy.

Items marked as Final Sale are heavily discounted and not eligible for return, exchange, or cancellation once purchased. All sales are considered final unless the product arrives faulty. We use Final Sale for selected pieces such as clearance items or discontinued variations, which is why they're offered at a sharper price.

No returns or exchanges: Once an order is placed on a Final Sale item, it can't be returned, exchanged, or refunded unless there's a manufacturing fault. Choose carefully.

Check your sizing: As sizing changes won't be possible after purchase, make sure you select the correct fit. If unsure, refer to the Size Guide or reach out before placing your order.

Orders ship fully tracked from our facility in Adelaide, Australia.

In some regions, standard shipping is impractical due to significant delays. Therefore, we offer only express shipping for these areas. We continuously evaluate shipping times and may reintroduce standard shipping if conditions improve.

We aim to ship globally, but some regions experience severe delays and high risks of damage or loss. Therefore, we currently cannot ship to these areas.

Your local customs authority may charge import duties or taxes on arrival. These are set and collected by your government, not us, and aren’t included in your order total. Many countries don’t charge fees on orders below their duty-free threshold — check your local customs website if you’re unsure.

You will receive a confirmation email once your order has been shipped. This email will contain the tracking number which can be used to track your shipment.

Other than general shipping delays, there are a few scenarios which could have occurred resulting in you not receiving your order on time. Before proceeding with any inquiries related to delayed or unreceived orders, we would advise double checking the delivery address to ensure you entered it correctly.

Marked as delivered but not received – A parcel could be marked as delivered but you may not have received it due to a few reasons. These include it being left in your mailbox, in a safe place on your property, handed to another person in your household, handed to your neighbor. Please check all those points. If you are still unable to locate the parcel, please contact our customer service team via our Contact Us page.

If the parcel is officially declared to be lost, we will ship out a replacement via express shipping (no additional cost to you).

Your local customs authority may charge import duties or taxes on arrival. These are set and collected by your government, not us, and aren’t included in your order total. Many countries don’t charge fees on orders below their duty-free threshold — check your local customs website if you’re unsure.

We accept a variety of payment methods including credit cards (Visa/Mastercard/American Express), debit cards, PayPal, GooglePay and ApplePay.

There are a few possible causes for issues when making payment. The first step is to ensure you have entered the correct payment details. If the problem persists, you can try using a different device or browser. The next possible solution is to try an alternative payment method, using PayPal can often resolve the issue. If none of the above solutions work, please contact our customer service team via our Contact Us page.

You will receive a confirmation email once your order has been received. Please check all spam and junk mail folders of your email inboxes to ensure it has not been filtered out. If you made an account before completing your order, then you can log into your account to check your order status. However, you will not be able to do this if you checked out as guest. If you believe you have made a payment but have not received a confirmation email, and you are not able to check your order status by logging into your account, please contact our customer service team via our Contact Us page.

If your order hasn't yet been dispatched, we can accommodate cancellations or changes. Please contact our customer service team immediately via our Contact Us page to request any modifications. If your order has already been dispatched, we're unable to cancel or change it In this case, you can opt for an exchange or return within 30 days of receipt, in line with our Returns & Exchange Policy.

To choose the right strap, you'll need to know your watch's lug width and the strap length that best suits your wrist. Our Watch Strap Basics guide explains everything you need to know, including sizing, fit and installation. If you'd prefer a hand, simply Contact Us and we'll be happy to help you choose the right strap.

Absolutely! With numerous options to choose from, finding the perfect strap for your watch can seem overwhelming. Our friendly customer service team is here to help you make the best choice. For assistance, please contact us through our Contact Us page, and we'll be delighted to guide you in selecting a strap that enhances the look of your watch.

Classic and Loop-less™ describe the strap configuration. Classic straps use a traditional tang buckle and keeper loops, while Loop-less™ straps use a single fold deployant clasp for a cleaner profile and faster fastening. HydroFlex™ describes our  rubber material and is available in both Classic and Loop-less™ configurations. Read our Classic vs Loop-less™ guide for a full comparison.

Our Classic Standard straps are designed to hold their shape and may feel firm when new, but they soften and conform to the wrist with regular wear. To help the process, gently flex the strap by hand for a few minutes or wrap it around a watch cushion. Do not use heat, hot water or excessive force, as this may damage the strap.

Our Nylon and HydroFlex™ straps are vegan friendly. Our Standard (both Classic and Loop-less™) sailcloth straps contain a leather underside that’s covered by a layer of natural rubber, while our Barenia® leather straps are made from full grain calfskin and are not vegan.

The short answer is no.

In fact, most premium sailcloth watch straps are not made from “genuine” sailcloth. Instead, they use specially selected materials with an embossed sailcloth texture that delivers the distinctive look of sailcloth while providing the comfort, flexibility and durability expected from a premium watch strap.

What is sailcloth?

Sailcloth is the material used to make the sails of boats and ships. Its purpose is to capture wind and convert it into forward motion.

Because sails are constantly exposed to strong winds, salt water and  radiation, sailcloth is engineered for strength, stability and weather resistance rather than comfort.

What is sailcloth made from?

Historically, sailcloth was woven from natural fibres such as flax, hemp and cotton. Today, it is commonly made from advanced synthetic materials including polyester, nylon, Kevlar® and carbon fibre laminates.

"Sailcloth" is not a single material. It is simply the term used to describe materials designed for manufacturing sails.

Why isn't genuine sailcloth used for watch straps? 

While genuine sailcloth is incredibly durable, it isn't ideal for something worn directly against your skin every day. It tends to be coarse, stiff and lacks the refined feel expected from a premium watch strap.

For that reason, most high quality sailcloth watch straps are made from specially developed materials with an embossed sailcloth texture instead.

What about Artem sailcloth straps?

Neither our Standard nor HydroFlex™ straps are made from “genuine” sailcloth, and that is entirely intentional.

Instead, our Standard straps feature a premium synthetic sailcloth textured upper bonded to a leather lining (with a layer of natural rubber on the underside) for a refined look and comfortable feel. Our HydroFlex™ straps use a premium  rubber construction with a moulded sailcloth texture, combining the distinctive appearance of sailcloth with outstanding comfort, flexibility and complete water resistance.

This approach allows both collections to capture the aesthetic of sailcloth while delivering a level of comfort, durability and everyday performance.

We may offer discounts and promotions from time to time. All discount codes and promotions will be communicated either directly via our website, our email newsletter, or other official communication channels only.

We take care to communicate any future offers directly through our official channels, including our website, official social media accounts, and direct correspondence to our customers. Please be aware that we have no control over third-party content online. If you have not received a code from these official sources, it is likely unauthorized.

If you have any questions, you can reach out to our friendly customer service team via our Contact Us page.