Refund policy

Whilst all our products are thoroughly inspected prior to shipment, mistakes can still occur and faults can get overlooked. Hence, if you believe you have received a faulty or damaged item(s), please contact us within 7 days of receiving your item(s) and we will replace your faulty/damaged item(s) free of charge, and we will also cover any customs fees/taxes (incurred during the shipment of the replacement item(s) only). The replacement will only be for an identical item(s). If the replacement item(s) is out of stock, we will offer you the choice of an alternative full priced item(s) of equivalent value or refund.

Please note, that to be eligible for a replacement, you will need to contact us through our Contact Us page describing the issue, along with providing photographic evidence.  Please select “faulty/damaged item(s)” in the drop down list of the contact us page to ensure your inquiry is processed swiftly. We will promptly assess the claim and send out the replacement item(s) without you needing to send us the faulty/damaged item(s) back. If we require the faulty item(s) to be sent back to us, we will cover the return shipping charges.

If you would like to return or exchange an item(s) for any reasons not listed above, please use our Contact Us page and we will be able to assist you. Please select “returns/exchange” in the drop down list of the contact us page to ensure your inquiry is processed swiftly. The item(s) which you wish to return or exchange must be sent to us in the original, unused, unworn, undamaged and unmounted condition along with all original packaging. Shipping of the item(s) back to Artem Straps is the responsibility of the customer. We recommend packaging your return item(s) carefully and shipping via a trackable service as we will not assume responsibility in the event that return packages are lost, stolen or damaged. Exchanges are a lengthy process which involve a review of the item(s), hence, please allow for 3-5 business days for us to process the return/exchange after we have received the item(s). Artem Straps also reserves the right to deny a return/exchange if the item(s) does not meet the criteria outlined above.