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Warranty and faulty items
What is Artem’s warranty policy?
Artem Straps offers a two-year warranty from the date of order placement, extended by an additional month to accommodate any shipping delays. This warranty covers all manufacturing defects but excludes accidental damage, mishandling, and general wear and tear
What is covered under Artem’s warranty?
Our two-year warranty addresses manufacturing defects such as broken, cracked, or delaminated straps. Exclusions include accidental damage, mishandling, and general wear and tear. For warranty claims, please contact our customer service team through our Contact Us page.
How do I initiate a warranty claim?
To initiate a warranty claim, visit our Contact Us page and provide your order number along with a photo of the issue. Our customer service team will review your claim and guide you through the process.
I have received a faulty item. How can you help me?
We apologise if you've encountered an issue with your order. Despite our thorough inspection process, faults can still occur. Please contact us within 7 days of receiving your item(s) if you discover any faults or damage. We will arrange a replacement at no extra charge, including covering any customs fees or taxes for the shipment of the replacement. The replacement will be identical to your original purchase. In cases where the item is out of stock, we will offer an alternative item of equal value or a full refund.
To initiate the replacement process, please visit our Contact Us page, describe the fault, and provide photographic evidence. We will assess your claim and send out the replacement without requiring you to return the faulty item(s). Should we need the original item(s) returned, we will manage and cover the cost of return shipping.
What should I do if I have received the wrong item(s) or an item(s) is missing?
We strive to ensure accuracy in every order, but if you receive an incorrect item or if something is missing, please contact our customer service team through our Contact Us page. Include your order number and any additional details requested for verification. Once confirmed, we will send out the correct item(s) free of charge, with shipping, customs, duties, and taxes (if applicable) covered by us for the shipment of the correct item(s).
My strap has cracked or delaminated. Is this covered under warranty?
Our two-year warranty addresses manufacturing defects such as broken, cracked, or delaminated straps. Exclusions include accidental damage, mishandling, and general wear and tear. For warranty claims, please contact our customer service team through our Contact Us page.